Charged but no order?

An order is only confirmed once Paylesa verifies the payment with Paystack. Sometimes a bank debits the money but the confirmation is delayed or fails.

If money left your account but the order still shows unpaid or is missing:

• Don't pay again.
• Keep your bank alert or Paystack receipt and its payment reference.
• Talk to an agent with the order number (if you have one) and the payment reference, and the team will check it with Paystack.