Cancelling an order

Once an order is paid for, it can't be cancelled from your account.

If you need to cancel, talk to an agent with the order number as soon as possible. The team will check with the vendor and cancel it where that is still possible.

If an order is cancelled before delivery, the refund appears on Refund Balance in your account, where you request it to your bank account.

If you didn't complete payment, there is nothing to cancel: the unpaid order is cleared automatically.