Refunds and returns

Paylesa has two refund paths:

Before delivery: if a vendor cancels or an order can't be fulfilled, request the refund from Refund Balance in your account.

After delivery: if a delivered item has a problem, open the order and start a return in the Resolution Center. You'll be asked for evidence such as photos; the vendor responds, and Paylesa reviews and resolves the case.

Every refund is reviewed by the Paylesa team. Support can explain where your request is, but can't promise an outcome before the review is done.